Ford's infamous transmission problems continue to plague its compact cars from the model years 2011 to 2016, and customers have complained to the Detroit Free Press about the length of repair appointments.
Ford is still having issues with its famed PowerShift transmission. Many current owners of the 2011-2016 Fiesta and 2012-2016 Focus cars currently experiencing issues are enraged, the Detroit Free Press reported last week. Given that several people told the Free Press they had to wait several months for their gearboxes to be fixed, it is reasonable that they are frustrated about the length of time it takes to fix their cars.
The publication cites more than two dozen examples, including wait durations of months, and asserts that Ford is neglecting customers who ask for updates on the progress of their repairs. The newspaper previously made allegations that some Ford dealerships were refusing to fix their transmissions that were in need of repair back in 2019.
Ford's problematic PowerShift dual-clutch automatic transmissions attracted attention almost as soon as they were introduced to the market in 2011, and the first lawsuit was brought against the manufacturer the following year, in 2012. The National Highway Traffic Safety Administration (NHTSA) never documented any evidence that the transmissions posed a safety issue, despite the fact that they frequently needed repairs and were prone to making jerky shifts.
Ford knew about the issues with the PowerShift gearboxes during development, but decided to keep producing them, according to a 2019 Detroit Free Press investigation. The rest, including the company's decision to increase the affected vehicles' powertrain warranty from five years or 60,000 miles to seven years or 100,000 miles, is history. Ford ultimately consented to a deal that called for them to purchase back faulty Fiesta and Focus cars and to pay out at least $30 million in cash in 2020.
Although it makes sense that supply shortages would contribute to the lengthy wait times being experienced by owners of the Ford Fiesta and Focus, as the Free Press notes, Ford's PowerShift transmission issues predate the shortage of semiconductors. When you couple that with the owners' own struggles, it is understandable why customers who experience poor service could start to think the business is uncaring.
According to Ford, the current predicament is brought on by a lack of the transmission control modules required for the repair. Ford spokesman Said Deep told the Free Press that the firm is aware of the delays and is "working furiously" to obtain the components. Additionally, he advised anyone in need of assistance to contact Ford's customer service department at 800-392-3673 while their car is being serviced. Deep was contacted by Car and Driver for additional comment on this report, but we haven't heard back as of yet.